Jutte 2.0 | Beech wood

Free shipping (orders above £49) in the following countries:

Belgium, Luxembourg, Denmark, Netherlands, United Kingdom, Portugal, Austria, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Bulgaria, Scotland, Estonia, Romania, Lithuania, Finland, Greece, Sweden, Ireland

Some "Special Places" are not included in this promotion, such as: Canary Islands, French Antilles, Balearic Islands, Gibraltar, Cyprus, Malta, etc.

This promotion can be combined with the voucher "free gifts"  but can’t be combined with further discounts

Express Delivery Method

The products "IN STOCK" will be delivered in 1/2 working day from the payment plus the necessary time to prepare the order.

The 24/48 hr shipping starts from the moment the client receives the trucking number from DHL. Consider that up to 24 hours are necessary to prepare the package.

DHL EXPRESS DELIVERY IS NOT INCLUDED IN THE FREE SHIPPING COSTS PROMOTION.

All products are delivered by courier DHL EXPRESS.

Deliveries are generally between 8:00am and 8:00pm, Monday through Friday.

SHIPPING COST:

WEIGHT                               FEE

Between 0 and 1 Kg            20.00£

Between 1 and 2 Kg            25.00£

Between 2 and 3 Kg            30.00£

Between 3 and 4 Kg            35.00£

Between 4 and 5 Kg            40.00£

Between 5 and 6 Kg             45.00£

Between 6 and  10 Kg          60.00£

Between 10 and  15 Kg         90.00£

Standard Delivery Method

All products are delivered by courier UPS, DPD: the products "IN STOCK" will be delivered in about 3/4 working days from the payment plus the necessary time to prepare the order

Orders with products longer than 120 cm can take 1/2 working days more for delivery

Deliveries are generally between 8:00am and 8:00pm, Monday through Friday.

SHIPPING COST:

Shipping fees for Countries in Europe not included in the “Promotion free Shipping” are:

WEIGHT                               FEE

Between 0 and 3 Kg               14.50£

Between 3 and 6 Kg               17.50£

Between 6 and 10 Kg             20.00£

Between 10 and 15 Kg           22.00£

Between 15 and 20 Kg           24.50£

Between 20 and 30 Kg           35.00£

Between 30 and  50 Kg          45.00£

You can pay by PayPal, whether you have a PayPal account or not

We accept most major credit and debit cards through our payment gateway Paypal. Credit/debit card payments are taken at point of order on all sales. We also require the cardholder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order. In the event we are unable to fulfill an order due to insufficient stock, the customer will be notified of the delay and, should this prove unsuitable, a full refund will be given.

We also accept Bank Transfer when required, just send an email to info@katanamart.shop and we’ll provide you all our bank info

100% CUSTOMER SATISFACTION GUARANTEE

If you are not happy with the items you bought, you have fifty days cooling-off period to return the unwanted products. This begins the day after you receive your goods. The items must still be in perfect conditions, as new, not being used and possibly in their original package. You must send pictures proving the item is in perfect conditions before you send it back. You can ship the order to the address we’ll give you at your cost choosing the courier you prefer,  or you can ask for the pick up service and we’ll send our courier to collect the package, always at your cost (please see the following paragraph). You will receive a full refund for the cost of the items returned. This does not apply to custom or made-to-order items. This is in accordance with your statutory rights.

REFUNDS

A refund can take an estimated 3 working days to be processed and a further 3 working days to clear banking systems. If you have requested a refund, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status. 

Warning: DHL EXPRESS shipping fee won’t be refunded under no circumstances since it’s an extra service required by the client and it is not included in any kind of promotions.

Product Exchanges & Returns - 50 Days

Please contact us (info@katanamart.shop) within 50 days after your order has been marked as "delivered" according to your tracking number. You have to send pictures of the product you want to return under any circumstances. If your refund/exchange is approved, you will be given an RMA Number (Return Merchandise Authorization Number), along with instructions to complete your return. Items must be returned in unused, unaltered, and undamaged condition in the original packaging. 

Refund will be made in the same method of payment used to make your purchase.

The customer will be responsible for the return shipping cost :

WEIGHT                               FEE

Between 0 and 3 Kg               14.50£

Between 3 and 6 Kg               17.50£

Between 6 and 10 Kg             20.00£

Between 10 and 15 Kg           22.00£

Between 15 and 20 Kg           24.50£

Between 20 and 30 Kg           35.00£

Between 30 and  50 Kg          45.00£

FAULTY RETURNS

Products delivered which are 'damaged' should be notified within 24 hours from the delivery date and you must provide pics od the damage and a description of the flaws. If there are real damages or flaws, we will arrange the collection of the goods at our expenses. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or a full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. In this case you will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.